During your pain doctor scheduling process, you will be reached out by our customer service team which includes Kelsey, May, and Kat. They will collect your insurance information to let you know of your coverage and also book you an appointment that’s convenient for you.
In case you have an urgent question or concern, feel free to reach out to us over a phone during office hours.
When you arrive at our pain treatment center, you will be greeted by one of our front desk team member, who’s usually May or Kat. They will give you a questionnaire to fill out so that we can better understand your medical history.
We try our best to be on time for all of our patients, so please try to get here on time! If you are running late, just give us a courtesy call at (212)-470-0435.
Initial Patient Evaluation
During your doctor scheduling process, you will be reached out by our customer service team which includes Kelsey, May, and Kat. They will collect your insurance information to let you know of your coverage and also book you an appointment that’s convenient for you.
Our hours are Mondays through Thursdays, 9am – 8pm and Fridays 9am – 4pm.
Meeting the Doctor
One of our doctors will then meet you for your consultation. During this time, our board certified pain doctor will learn more about your complaints and determine a course of action of treatment for you.
Our doctor wіll ѕtаrt bу аѕkіng questions аѕѕосіаtеd to уоur gеnеrаl hеаlth аnd thеn specifically to the nаturе and ѕуmрtоmѕ of thе knee or back раіn. Once the doctor has identified the root cause of your discompfort, he/she will present you with a treatment plan.
Depending on what your pain doctor decides as well as on the ultrasound report, our team will then determine the next best care for you. We have various vein treatment options for you and our spider and varicose vein doctors will customize a treatment plan for you. You can rest assure that you’re in good hands with one of our board certified vein specialists.
If it’s determined that insurance coverage is warranted based on your medical history and ultrasound finding, your vein doctor will then submit a prior authorization to your insurance company on your behalf. The prior authorization letter contains information pertinent to your visit in order for insurance companies to give us authorization and coverage to take care of you. This process may take up to 2-4 weeks and we will handle all the paperwork for you.
You will also meet the head of our billing department, Elora. Elora will help explain to you your treatment insurance coverage and benefits. Before any treatment is done, you will have a detailed outline of how much you will owe (if anything). We will work directly with your insurance company to help you get treated for symptomatic spider & varicose veins. You can rest assure that there will be no surprise bills or hidden costs.